Are you ready to make a real
impact? As the Systems Support Team Lead, you'll ensure the smooth operation of
IT services for our client. You'll have the opportunity to take charge of IT
project management, resource management, and communication with various teams.
Your strategic and tactical planning skills will help identify and deploy the
perfect technology resources to support the company's goals and objectives. Are
you up for the challenge?
Duties and Responsibilities
- Manage local data centers like a
pro!
- Be the go-to person for hands-on
day-to-day support of IT Systems Hardware and Software;
- Swiftly respond to user needs, and
keep management informed of any issues;
- Troubleshoot hardware and software
like a champ, and fine-tune performance;
- Upgrade Hardware and Software,
while keeping detailed logs;
- Keep track of software licensing
and hardware maintenance/warranty records;
- Ensure user accounts and system
access are properly maintained;
- Provide top-notch software system
support with IT staff knowledge and availability;
- Plan, develop, and manage IT
services, programs, and support like a boss;
- Help senior management with IT
strategic and tactical planning;
- Research and implement
cutting-edge technologies for improved communication, information access, and
user productivity;
- Manage budgets for technology, IT
services, and personnel;
- Understand business functions and
how they relate to the database and information flow;
- Keep user accounts and security
permissions in tip-top shape;
- Stay informed on the latest trends
and technologies to benefit the organization, partners, and customers;
- Uphold workplace health and safety
standards;
- Perform additional duties as
needed;
- Complete all applicable quality
records;
- Follow company-documented policies
and procedures.
Education
- Grade 12 diploma
- Bachelor's Degree in Computer
Science preferred;
- Certificate or diploma from a
technical school required;
- Combination of education and
experience.
Experience
- 5+ years in an MS Windows
environment supporting Servers 2008, 2012 & 2016, Microsoft Exchange, SQL,
Microsoft IIS, TCP/IP, DHCP, and Windows 7, 10;
- Proficiency with MS Office
applications;
- Experience with Microsoft AX &
implementation of new SAP ERP highly desirable;
- Background in industrial
production/manufacturing environment;
- Familiarity with Kanban systems,
ISO procedures, work instructions, and Lean Principles a plus;
- Experience handling vendor
relations, obtaining proposals and bids;
- System Center Configuration
Manager experience a bonus; manufacturing environment experience preferred;
- Skills in information and
management reporting.
Physical
- Ability to stand, walk or sit
regularly;
- Operate computers and office
equipment with ease;
- Utilize vision and hearing for
communication and office materials.
- Language
- Read, analyze, and interpret
various documents and communications;
- Present information effectively
and respond to questions from various stakeholders;
- Make decisive decisions and give
clear, concise directions.
Computer skills
- Prior experience with an ERP
system and understanding of file structures;
- Proficiency in Microsoft Office,
especially Excel, Word, Visio, PowerPoint, and database/processing software.
Certifications/Licenses/Permits
- MCSE certification a valuable
asset.
Other
- Demonstrated ability to prioritize
tasks effectively and pay attention to detail;
- Highly motivated to achieve
outstanding results;
- Exceptionally organized, able to
manage multiple projects simultaneously and document information accurately;
- Self-driven and motivated;
- Adept at prioritizing tasks
effectively.
Ready to join an exciting team and
make a difference? Apply now and take the first step towards an amazing
opportunity as the Systems Support Team Lead for our client!
